Round's Approach

 

Our core belief is that an organization's strategic and operational capabilities and competencies must be fully aligned in order to create external consistency, internal harmony and optimize both the P&L and ROI.

Round provides directly or through its extensive network of certified partners, the following services, tools and products to assist clients to create a more aligned organization

	Half or full day workshops using CCIndicator and Home Run. Develops a shared understanding of where the organization is on Round's Baseball model and the main areas of focus.
	Detailed capability assessment, gap analysis and roadmap for change using CCDirector, CMAS or SAP Doctor.  All assessments include a tailored capability maturity model.
	Full range of customer management consulting services including: CRM, customer experience, customer marketing, customer service and IT.
	3, 6 or 12 month programs.  Develops the leadership behaviors that confirm the commitment to achieving the required level of customer centricity and inspire the organization to make it happen.
	Operational training courses for sales, marketing and customer service. Bespoke training also available. All training coourses incorproate capaiblity and competence assessments using Round's capability maturity models.

 

All Round's products and services utilize the customer centricity change management framework, tailored capability maturity models and the RUTE Change Management Methodology.

Round's products and services are completely scalable and can be applied to:

• Organizations
• Divisions
• Locations
• Functions
• Departments
• Individual teams

Every assignment involves members of the client's own team to ensure that knowledge and skills are transferred.  All capability data collected during assessments is available online to enable client's to use Round's products to continue the process of aligning their organization.