CCDirector™ Case Study: Values and Behaviors

In support of an organization's plan to become more focused on its customers, the HR VP wanted to assess how its values were being implemented through operational and management behaviors.  A tailored capability model was defined and data collected from respondents across functions and at all levels using CCDirector™.

The current situation profile, below, shows that the business direction is only at 1st Base. The defined values in terms of culture, reward & recognition and training mapped closely to the business direction, however behaviors were much closer to 2nd Base, driven by the 2nd Base operational performance measures.

When all planned changes were added to the profile, it showed that very few improvements would be implemented; and those that were planned were only within one function (light blue). The HR VP used the CCDirector™ gap analysis to ensure the missing capabilities were deployed through the normal operational planning cycle.