HomeRun

Home Run is a board game that was developed with our clients to specifically to help with the cultural change required for an organisation in transition. It is can be used at all levels in the organisation. It is played by 2 teams and uses real customer scenarios that can be tailored to each organisation.

Home Run serves as training and coaching tool for customer-facing teams, as well as creating overall awareness at all levels of the customer centricity principles including the bases on the Round baseball model.

Home Run also features WOWS and Howlers wild cards that represent the potential pitfalls and reinforcements that accompany daily life during and organisations transition.

Home Run was featured in a two day offsite meeting for the top 80 managers and directors in a client. The game was played for 2 hours in a tightly packed agenda.

It was considered the highlight of the meeting as it helped everyone to get it and understand not just where the business was going but what they could do to help the organisation get there.

The baseball model provides managers and directors with a new the vocabulary to describe how the business works and playing Home Run gave them all permission to call out non-customer centric behaviour.