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What is CCDirector?

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RUTE Methodology

CCDirector

Where is your organisation?

CCDirector™ is an operational management application that embodies Round’s customer centricity framework to guide an organisation to effectively deliver its customer strategy.

CCDirector™ is used to:

  • Assess the customer management capabilities of an organisation to create its customer centricity profile
  • Identify the capability gaps that need to be addressed to meet the organisation's objectives for customer management
  • Understanding how planned projects add to or divert from the customer management capabilities required
  • Aligning customer management capabilities to deliver a consistent customer experience
  • Prioritising both operational and capital investment
  • Improving the operational alignment within an organisation to reduce internal tensions
  • Tracking the improvement in customer management capabilities over time as projects are delivered
  • And much, much more…

Voted CRM innovation of the Year in 2003, the year of it's launch, CCDirector™ is now in it's third major release. It is provide to clients as a software service hosted in a secure location to allow organisations to start delivering results quickly.

Please contact us if you would like to be sent more detailed information about CCDirector™.