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“Utilizing the expertise of Round for our customer service training would rank among the best business decisions I've ever made.”
Dr Ali Raza Mehdi, VP Human Resources, Mobilink
Training Programs
Round and it's network of partners offer a wide range of training courses aimed at delivering improvements in customer management and the customer experience.
Our core belief is that holistic capability alignment is essential to achieving operational consistency and service excellence. Skills and competencies are a key part of that mix of overall capabilities. Round's training courses therefore incorporate tailored capability and competence assessments before and during the training program, using a range of Round's tools.
Because of the holistic nature of the assessments, it is recommended that cross-functional teams attend training courses together so that operational issues can be examined and addressed.
The culmination of every training course involves using the capability gap analysis to prioritize and scope a program of operational change and skills improvements.
In addition to using capability assessment tools, Home Run with tailored customer scenarios is used to reinforce the training and help to define the new customer experience that the training and other changes will support. Copies of Home Run with tailored customer scenarios are provided with each training course. All capability data collected during the training is available to customers online or in hard copy for further development work.
Below are just some of the training courses that are available. Course durations vary according to the level of delegates and the breadth of functions represented. All training is delivered by certified trainers and certificates of successful completion are issued to delegates.
Customer Engagement Courses |
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| Achieving Differentiation Through The Customer Experience |
| Creating A Culture Of Service Excellence |
| Delivering Customer Service Excellence |
Voice Of The Customer |
| Building Customer Centricity Insight |
| Customer Management Master Classes |
| Developing Customer Value |
| Customer Engagement |
| Customer Loyalty |
| Developing And Maintaining Customer Satisfaction |
| Internal Customer Satisfaction |
| Customer Complaint Handling |
| Customer Help Desk |
| Customer Retention And Churn Management |
Sales & Marketing Courses |
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| Account Qualification |
| Account Development Planning |
| Account Development Skills |
| Account Profiling & Analysis |
| Qualifying Large Sales Opportunities |
| Relationship Management |
| Sales Campaign Planning |
| Sales Skills |
| Sales Team Reporting & Planning |
| Sales Call Effectiveness Review |
| Territory Planning |
| Developing Customer Value |
| Delivering Powerful Presentations |
Sales training designed by:
All training courses can be tailored to any organization in any industry.
Please contact us if you would like to book a training course, or if you just want more information.