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“Round’s Customer Centricity Indicator and Home Run board game have been a key component of the workshops that support BT’s ‘My Customer’ programme. The baseball model really helps everyone understand where the business is and where we need to get to”
Kim Stanbrook, BT Retail
Insight workshops
What is it?
-
Half day or full day highly interactive workshop using:
What is it for?
- Engaging executive management in understanding where the organization is today
- Identifying the organization’s strengths and weaknesses
- Assisting to set the targets and milestones that will drive change
- Developing a customer-centric culture
- Creating momentum and identifying where action is needed
- Making the business case for a deeper assessment of the organization's capabilities
