Capability Assessments

Round and it's network of partners offer a wide range of capability assessments which can be used to guide operational planning as well as scope change initiatives and IT investments.

Capability Assessment Process

Each capability assessment follows a similar process. 

Tailor the capability model

• Define what the Bases mean to the client
• Decide what Strands are to be included in the client's capability model
• Define the questionnaire and capability statements for each selected Strand
• Identify the owners for each defined capability
• Set up tailored capability model into CCDirector™ or CMAS software

Complete the assessment

• Assign respondents (owners and other stakeholders) for each strand. For technical or specialist Strands (e.g. Technical Architecture) there will be a smaller number of respondents but for general Strands (e.g. Culture) this could be a large number to get differing perspectives. Respondents can include people outside the organization such as suppliers, dealers and customers
• Assign Strands in CCDirector™ or CMAS
• Determine proposed method of data collection (interviews, self-assessment etc) and scope data collection
• Arrange interviews (client activity)
• Complete interviews and self-assessment, including capturing justification (examples) and all anecdotal feedback
• Validate results
• Collect all planned and proposed changes to capabilities in the model (client activity)
• Add all planned and proposed changes into CCDirector™ or CMAS
• Produce capability profile

Produce a road map for change

• Create profiles (views) for business outcomes (initiatives, projects, programs, goals etc)
• Produce gap analysis for each profile
• Use gap analysis to create a road map for change

Implementation

• Produce training/workshop material
• Tailor Home Run customer scenarios
• Run training and/or workshops
• Review plans (OpEx and CapEx) and change
• Review goals and objectives

We normally only provide one full-time consultant for each assessment who will work alongside at least one person from the client, who is assigned on a full-time basis for the duration of the project.  We only work with clients, not separately as this increases the accuracy and validity of the results as well as ensuring effective knowledge transfer.  Our work is totally focused on enabling clients to manage their own capabilities. 

We license our CCDirector™ or CMAS software for client use and sell additional copies of our Home Run board game.

Timescales

Timescales and costs are dependent on three key variables: the number of Round consultants engaged in the assessment, the number of Strands in the model and the number of interviews for each Strand.  A customer excellence culture focused assessment would involve about 20 Strands and would typically take 3 weeks from arriving on site:

Week 1             Tailoring the model

Week 2             Complete the assessment

Week 3             Analyze results and produce a road map for change 

Sample project plan for a 20 strand culture assessment

A full organization assessment (60 strands and 4 interviews per strand) generally only takes a week longer i.e. 4 weeks.  Final costs will be determined once the requirements, deliverables and variables have been agreed with the client.

Please contact us if you would like to try a capability assessment in your organization, or if you just want more information.